Refund & Cancellation


  1. We strive to ensure the satisfaction of our customers with Anzy’s Ummachi’s products. If you receive a defective or damaged item, please contact us within 14 days of receiving the product.
  2. To initiate a return, please provide clear images of the damaged or defective product, along with your order number and a description of the issue.
  3. Returns will not be accepted for products that have been opened, used, or are not in their original packaging.


  1. Upon approval of your return, we will process a refund to the original payment method within 7 business days.
  2. Shipping costs are non-refundable. If the return is due to a product defect or damage during shipping, we will cover the return shipping costs.


If you wish to cancel your order, please notify us within 24 hours of placing the order. Once the order has been processed and shipped, it cannot be canceled.

How to Request a Refund:

  1. Contact our customer support team at [] with your order number, images of the damaged or defective product, and a description of the issue.
  2. Our customer support team will guide you through the return process and provide instructions on where to send the product.
  3. Once we receive the item, we will check and refund the amount within 7 days if eligible.

Contact Information:

For any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at [].

Anzy’s Ummachi’s reserves the right to update or modify this Return and Refund Policy at any time. Customers are encouraged to review the policy periodically.

By making a purchase, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.